ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

We are looking for an energetic, detail-oriented Contracts Management Specialist and Paralegal  to support the organization in the following areas:  overseeing technology-enabled legal operations, including in connection with ITHAKA’s Contract Lifecycle Management System (Conga Contracts); e-signature system (DocuSign); assisting with corporate compliance matters; filings; research; and special projects. 

The Contracts Management  Specialist and Paralegal will report directly to the VP, General Counsel and Secretary of ITHAKA. This person also will support the work of ITHAKA products and services such as Artstor, JSTOR, Ithaka S+R, and Portico.

Our organization and this role will provide you with an opportunity few other companies can offer including:

  • An opportunity to enhance global teaching and learning by facilitating access to important content;
  • Enabling the global higher education community to take advantage of new technologies to enhance scholarship;
  • A “front row seat” to evolving issues in intellectual property law and the use of technology in education;
  • A collegial, team-oriented work environment at an impactful, globally-oriented organization.


System Administration:

  • Serve as an administrator for the contract systems used by the Office of the General Counsel, including Conga Contracts and DocuSign.
  • Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users. Perform day-to-day maintenance of template documents, clause libraries, dashboards, wizards, etc.
  • Maintain status as a certified Conga system administrator through completion of required annual exams and continuing education as appropriate.
  • Remain a power user of each system, which may include participation in demos, user community forums, or conferences; stay up-to-date regarding system upgrades and new features, and communicate to users as needed. Build relationships with system CSMs to facilitate the aforementioned. 

Project Management and System Onboarding:

  • Manage onboarding of new departments or subgroups to Conga and, as needed, re-working of work flows for existing Conga participants: identify and assemble core team members; gather requirements; reconfigure system as needed to meet users’ evolving needs; drive new user testing and training sessions.
  • Serve as liaison between Legal, Business Systems, and other subject matter experts and power users of the Conga system; work with stakeholders to help establish phases, priorities, and scheduling of reconfiguring and implementation.
  • Oversee and execute migration activities, including collection of data requirements, as well as data cleanup and preparation.

Documentation, Training, and Support:

  • Update training syllabi; conduct training sessions, using a variety of training methods to facilitate user adoption for a range of learning styles.
  • Update and create user manuals and training videos.
  • Oversee and respond to user support requests.
  • Implement and document new policies and processes in a centralized manner to complement legal systems.
  • Maintain Legal Wiki page to serve as a centralized resource for staff to have convenient access to crucial information, guidelines, roles, procedures, and reference information.
  • Oversee dedicated Slack channel for providing staff support for use of Conga; respond to user requests as needed.

System Selection and Optimization:

  • Identify and participate in the selection of new Legal technology services as needs arise: Work with various teams to draft requirements, RFPs, and mini-RFPs; devise test scripts to help measure viability of top potential vendors during sandbox testing phase; work with vendors to help design sandbox environments; assess vendors via testing; manage broader user testing process.

External Networking and Education

  • Stay informed about contracts management industry developments. Participate in external Conga and LegalOps committees and user groups.

Vendor Management:

  • Negotiate with legal operations product and service vendors to decrease costs in connection with Legal activities, such as contract management, migration facilitation, and other costs.
  • Review, code, and process invoices from outside counsel and other services; follow up to ensure that unit is receiving best value.
  • Assist General Counsel with relevant budget estimates.

Paralegal Responsibilities

  • Assist with filings and compliance matters as needed.
  • With attorney supervision, review and/or prepare routine documents, agreements, and instruments.
  • Attend training / continuing education programs to improve knowledge and skills in specific areas.
  • Handle information requests from other ITHAKA units.
  • Undertake ad hoc projects under supervision of an attorney.

Experience and Skills

Four years minimum relevant experience in a majority of the areas:

  • Conga – or equivalent contract management system – certification preferred. Similar depth of experience and skills will be considered.
  • Excellent skills in analytical thinking, specifically the ability to identify and define problems, collect data, establish facts and develop substantial conclusions.
  • Drive and self-motivation, with a strong desire for learning.
  • An extremely high level of organizational skills with an excellent sense of priority, urgency and commitment to deadlines and an ability to listen, get clarification, 
  • and respond well to questions.
  • Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision.
  • Ability to prioritize multiple projects.
  • Ability to work autonomously while functioning well in a team environment.
  • Ability to understand general business operations and ITHAKA’s products and services as well as issues and dynamics beyond the scope of basic legal issues.
  • Exceptional writing skills.
  • Ability to communicate effectively with members of other units in order to support their functions as well as to assist them in supporting the Legal unit.
  • Solid computer skills, including proficiency with Microsoft Office products (Word, PowerPoint and Excel).
  • Some travel may be required, less than 10%.

Compensation & Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $63,000 to $90,000 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, 12 sick days, gym reimbursement, and more.


Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.


Apply Now:

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.orgITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law.