ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — Artstor, JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome historical barriers to education. In carrying out our mission, as employees we feel a deep responsibility to each other and our well-being, and are committed to building and sustaining a diverse, equitable, and inclusive workplace.

The Role

ITHAKA is looking for a user experience professional with design, prototyping, and research skills. The UX Designer will primarily work on a new transfer credits explorer product that enables college students to find the fastest path to graduation. The UX Designer will be responsible for “full-stack user experience” on this JSTOR Labs and ITHAKA S + R collaboration. You will interview users to understand their needs, design and prototype potential improvements, and iterate through cycles of user feedback and design refinement.

In this role, you will play an exciting part in ITHAKA’s long-term strategy to carry out its mission to expand access to knowledge and education around the world. You’ll team with product and business managers and engineers to work on honing the user experience of this incubation product. As a member of the JSTOR Labs team you will report to the Manager of Discovery and Research. You will interact with a variety of roles in JSTOR Labs, as well as researchers from User Insights and Ithaka S + R and product and brand designers from JSTOR.

Your work might include the following:

  • Creating a quick-turnaround explainer video (over the course of a few days).

  • Writing blog posts to document our innovation processes and findings.

  • Guerilla testing at a coffee shop or conference.

  • Interpreting Google Analytics data on a prototype to synthesize insights.

  • Identifying, contacting, scheduling, and conducting interviews with experts in a subject area.

  • Leading a 20-person structured brainstorming session with participants from inside and outside our team.

  • Guiding a front-end engineer in how to translate your high fidelity prototype into a functional coded version that renders in multiple form-factors and meets or exceeds accessibility standards.

Responsibilities

  • Conceive and produce product concepts that distill myriad user needs and technical capabilities into a cohesive and compelling user experience. 

  • Create prototypes at a range of fidelities, from hand-drawn sketches to clickable websites, which are effective in communicating the product concept and validating design approaches.

  • Lead the outreach to and discovery of target users, discovering and analyzing their context, needs, and goals, while understanding and communicating the personas and roles they play. 

  • Informed by this research, be the voice for the user needs in interactions with PMs, engineers, and other partners, championing design practices and usability patterns. 

  • Design and conduct tests to validate various product hypotheses, using a broad range of methods (including in-depth interview, survey, prototype testing, usability, observational, A/B, card sort, click test, etc.).

Experience and Skills

  • Bachelor’s degree in an HCI-related field or equivalent experience.

  • 6+ years of experience in product design, UX design, and/or user research.

  • Experience creating prototypes at a variety of fidelities, including high fidelity UIs with Figma, Sketch, InVision, or other industry tools. 

  • A proven understanding of user centered design principles and user research techniques.

  • Knowledge of, or ability to learn and adopt, lean startup and design thinking methodologies.

  • Strong project and time management skills with a demonstrated ability to work independently.

  • Superb creative, communication, and interpersonal teamwork skills. Ability to motivate and co-create with teams distributed over multiple locations. 

  • Knowledge of and experience in building solutions for higher education is desired, as well as front-end development experience.

  • Committed to our organizational values of belonging, evidence, speed, teamwork, and trust.

Compensation & Benefits

At ITHAKA we believe in openness and equity. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $103,360 to $129,200 per year. Starting pay may vary with job-related knowledge, skills, and experience. Our total compensation package for benefits-eligible employees includes employer-paid medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, 12 sick days, gym reimbursement, and more.   

Work for ITHAKA 

We are committed to our organizational values of belonging, evidence, speed, teamwork,  and trust. We take inclusion seriously. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

We want to work with people who are passionate about ideas like these and who wish to contribute their perspectives and talents to ITHAKA’s mission. We enthusiastically welcome applications from people of all underrepresented backgrounds and credentials. We want to hear your story and include your perspective in the transformative work we aim to do.

Learn more about Working at ITHAKA.

 

Apply Now:

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.orgITHAKA is committed to providing reasonable accommodations, if there’s anything we can do to accommodate any portion of the application or hiring process, please contact us at accommodations@ithaka.org. 

We are proud to be an Equal Opportunity/Affirmative Action employer.  All qualified applicants receive consideration for employment without regard to race, color, sex, national origin, gender identity, sexual orientation, age, religion, domestic violence victim status, veteran status, disability, history of disability or perceived disability, or other status protected by law.