A Methodology for Testing Service Concepts

A Methodology for Testing Service Concepts

November 06, 2019 | ITHAKA | NEWS

As academic libraries continue to evolve beyond a focus on collections, their leaders have long recognized the importance of developing new services that add value for learners, instructors, researchers, and other stakeholders. Sometimes, the demand for new services is self-evident, but in other cases the library must develop services speculatively and in a competitive environment. […]

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