Susan is vice president of partner services and operations at ITHAKA. In this role, she leads teams that provide essential organization-wide services, including content operations, technology services, outreach support, enterprise operations, partner and user support, and education services for both JSTOR and Stewardship Services. Together, these teams provide the resources and solutions that facilitate the daily work of our colleagues, partners, contributors, and users, and enable the successful operation of the organization’s core services.

Susan’s work is centered on building strong cultural and operational foundations that enable effective collaboration, sustained engagement, and continuous improvement across the organization. She is deeply committed to delivering excellent service, strengthening partnerships, and developing high-performing teams grounded in trust, accountability, and shared purpose.

Before joining ITHAKA, Susan held positions at Kellogg Company and Borders Group, leading large regional sales teams and company-wide technical support. Susan is passionate about delivering an exceptional customer experience and developing high-performing teams with cultures of trust and accountability. Susan holds a bachelor’s degree in business management from Sullivan University.