ITHAKA may engage and use certain third-party data processors (“Sub-Processors”) to provide services to support ITHAKA’s offerings. These Sub-Processors may have access to personal information held by ITHAKA in order to perform such services or to enable features requested by a user.

Our current Sub-Processors are listed below with information about their identity, location and role. Please note that some Sub-Processors may only be involved in assisting with the provision of specific ITHAKA services and will not have access to all personal information held by ITHAKA.

ITHAKA may add or remove Sub-Processors from time to time as organizational needs change. This list will be updated to reflect such changes. You may contact for further information.

Processor Name Website Purpose Description Country
Act-On Platform for email marketing automation United States; United Kingdom
Acumatica Accounting software for all ITHAKA services United States
Airtable Database visualizer for internal ITHAKA work United States
Amazon Web Services Cloud infrastructure and data center resources for all ITHAKA services United States
Basecamp Project management platform for JSTOR Daily United States
Calendly Scheduling software for meetings with ITHAKA staff United States
Conga Contract lifecycle management database for all ITHAKA services United States
Docusign Contract administration and signature tool for all ITHAKA services United States
Ethnio Platform for managing qualitative data from user experience testing in JSTOR Labs United States
Google Suite of cloud storage, productivity, and collaboration tools for ITHAKA documents and data United States
GoTo Video conferencing United States Email-based discussion list tool United States
JIRA (Atlassian) Project management for internal ITHAKA work United States
Mailchimp Mailing list management United States
Microsoft Business administration, delivery, support, and related services including Microsoft Office services United States; Ireland Project management platform for internal ITHAKA work United States
Nvivo Cloud collaboration software for analyzing ITHAKA S+R research interview transcripts United States
PayPal Payment processing vendor United States
Qualtrics Statistical analysis tool for ITHAKA S+R research United States Recruitment platform for
user experience testing participants in JSTOR Labs
United States
Salesforce Customer relationship management database, including user account and business contact data United States
SnapADDY Prospect tracking for conferences and events Germany
Sprout Social Social media account management tool United States
Webex (Cisco) Video conferencing United States
WordPress Web content management United States
Zendesk User support platform for all ITHAKA services United States
Zoom Video conferencing United States

Last updated March 29, 2024