CAREER OPPORTUNITIES

Job Openings

ITHAKA employs a diverse, talented group of people working to advance knowledge and education around the world.  Our four innovative services - Artstor, Ithaka S+R, JSTOR, and Portico - are relied upon by the global higher education and cultural communities.

 

We encourage qualified candidates that are passionate about our work and mission to apply.  

Quality Assurance
Ann Arbor, MI

We are looking for a Quality Assurance Automation Engineer to join our dynamic and flexible Quality Assurance (QA) team. For us to achieve our mission and continue to positively impact the education of people everywhere, we need to build and embrace technology that supports constant innovation to delight our users. To this end, QA is responsible for ensuring product and methods quality for all new development initiatives. We do this by emphasizing continuous process improvement, user focus, and defect prevention/detection. Our QA Automation Engineers are responsible for feature/function validation while also driving the development and maintenance of automated test suites in a Continuous Integration (CI)/Continuous Delivery (CD) environment. Read More

 

The Role

When joining our QA team, you can expect to receive adequate tool and product training. We have an excellent onboarding program, which enables new engineers to become productive very quickly. A QA lead will work closely with you as you begin engaging your assigned agile team. This individual will provide you with constant support as we work to make you comfortable in your new environment. Those in leadership roles will work tirelessly to set you up for success.

 

Specific Objectives and Responsibilities 

The primary responsibilities of the Quality Assurance Automation Engineer are: 

  • Responsible for automation and execution of testing for ITHAKA products/applications.
  • Design and implement test automation frameworks using a programming language with Cucumber.
  • Perform user story validation including the use of exploratory test methodologies.
  • Interface closely with engineers to ensure applications are designed to be testable while ensuring tags, object ID’s, component and page name standards are in place.
  • Ensure that automation follows a consistent, maintainable, and extendable architecture.
  • Run automation suites and evaluate results as builds are deployed to the test environment, ensuring bug reports are submitted and tracked in accordance with unit procedures.
  • Identify and clearly document errors and inconsistencies in the functionality, usability and performance of the software using defect tracking tools.
  • Clearly communicate test activities, escalation of problems, improvement opportunities and results in oral and written methods for a diverse audience.
  • Adhere to agile methodologies while fostering collaboration and continuous improvements on your scrum team.

 

Skills, Experience, and Characteristics
  • 3 or more years of prior work experience in software testing or quality assurance role.
  • Proficient with test automation approaches and processes. Tools/technology preferences include Cucumber or Selenium, Ruby or Java, GitHub, JSON, Jenkins, Sauce Labs, and JIRA.
  • Good understanding of Acceptance Test Driven Development (ATDD) practices in a continuous delivery environment.
  • Working knowledge of debugging and root cause analysis.
  • Superior attention to detail as well as strong verbal and written communication skills.
  • Self-starter with strong analytical skills who thrives on finding and resolving issues.
  • Team player with an ability to work collaboratively with others.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

Ithaka S+R
New York, NY

Join our Ithaka S+R Libraries and Scholarly Communications team! As Analyst, you will work on numerous consulting projects and be responsible for conducting research, contributing analysis, and preparing outputs that include reports, presentations, and blog posts. You will have the opportunity to meet and work with a variety of internal colleagues and external community members, managing their inputs and helping to keep projects on time and under budget. You will report directly to the director of our Library and Scholarly Communications program. Read More

 
Your Role

 

You will serve as a team member on multiple concurrent research and consulting projects where you will have responsibility for conducting research, contributing analysis, and preparing outputs. You will work with a variety of internal colleagues and external community members, managing their inputs and helping to keep projects on time and under budget. You will report to the director of our Library and Scholarly Communications program. 

 

Our growing team offers unique opportunities for your research skills and project management talent to play a vital role in improving educational outcomes, supporting higher education transformation more generally, and examining the impact of emerging technologies on the worlds of scholarship, publishing, and libraries. If you are as fascinated as we are by the rapid changes facing institutions of higher learning, have a passion for problem-solving, and possess top-notch operating and project management skills, we invite you to apply.

 

Specific Objectives and Responsibilities

 

The primary responsibilities of the Analyst:

 

Research and analysis

 

  • Help to design and conduct quantitative research, including analyses based on attitudinal surveys, usage data, and other sources.
  • Help to design and conduct qualitative research, including interviews and focus groups.
  • Develop research tools such as interview guides and survey questionnaires.
  • Provide logistical support for research efforts such as building contact lists and arranging interviews.
  • Conduct desk research utilizing secondary sources, such as market research data.

 

Reporting and communications

 

  • Design compelling mechanisms for tracking and presenting quantitative analysis.
  • Communicate findings and recommendations via written and oral presentations to staff, clients, and at conferences and webinars.
  • Represent Ithaka S+R at conferences, networking events, and client engagements.

 

Other

 

  • Provide other assistance with a range of consulting projects in library, publishing, or higher education communities.
  • Help to develop proposals and work plans for research and consulting projects.
  • Maintain awareness of major community issues that may impact on our projects.
  • Some travel required for research, reporting, and representation purposes – approximately 10-15%.
 
Challenges You’ll Overcome

 

The major challenge will be to manage numerous projects, large and small, at the same time.  In addition, a variety of people will be involved in each of these projects, requiring strong organizational and inter-personal communication skills. 

 

Skills, Experience, and Characteristics

 

We encourage candidates with diverse backgrounds, meeting the following requirements, to apply for this position:

 

  • Bachelor’s degree, with an excellent academic record.  All majors are encouraged to apply.  
  • Experience conducting interviews as part of research, assessment, or journalism.
  • Experience with quantitative analysis and statistical or data visualization software.
  • Superior research, writing, and proofreading skills.
  • Demonstrated ability to translate research data into compelling analysis and accessible well-written reports and engaging presentations.
  • Ability to prioritize and manage multiple assignments concurrently, perform well under pressure, and meet deadlines, while ensuring acute attention to detail and accuracy.
  • Intellectual curiosity, especially with an interest in academic libraries, scholarly publishing, and related fields.
  • Ability to work in our open, collaborative, team-oriented culture.

 

In addition, these characteristics, while not required, will be valued in your candidacy and should be emphasized in your application should you have them: 

 

  • Familiarity with the broad strategic directions and issues facing academic libraries, scholarly publishers, and/or intermediaries.
  • Working familiarity with the technical standards and specifications of scholarly content platforms, digital library services, and other library/publisher/intermediary services and infrastructure.
  • Experience supporting an IRB submission process and/or coordinating other types of institutional approvals for research on faculty members or students.
  • Current human subjects (social/behavioral science) research certification or training (for example, certified through CITI or a college or university IRB).

 

Work for us

 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee.
  • Employer paid dental, vision, life insurance, and employee assistance programs.
  • Employer contributed retirement and much, much more.

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity employer.

 

Engineering
Ann Arbor, MI

We need a software engineer. Come help us analyze user needs to develop software solutions and optimize operational efficiency. Read More

Ithaka Harbors, Inc. seeks a Software Engineer in Ann Arbor, Michigan.

 

The job duties include, analyzing user needs to develop software solutions and optimizing operational efficiency. The candidate will also store, retrieve, and manipulate data for analysis of system capabilities and requirements.

 

The candidate must have Master’s degree in Computer Science and Engineering and minimum of two years experience in related field. Must also have at least one year of experience developing RESTful micro services in Java using Maven, Kafka, Swagger and Spring Boot. One year of experience deploying components to AWS using Continuous Deployment practices and experience using Jenkins is required.

Ithaka S+R
New York, NY

As Strategic Business Manager, you will be part of the growing Ithaka S+R team that offers unique opportunities for your research skills and project management experience to play a vital role in improving educational outcomes, supporting higher education transformation more generally, and examining the transformational impact of emerging technologies on the worlds of scholarship, publishing, and libraries. If you are as fascinated as we are by the rapid changes facing institutions of higher learning, have a passion for problem solving, and possess top-notch operating and project management skills, we invite you to apply. Read More

 
Your Role

This position reports to the Managing Director for Ithaka S+R. The primary responsibilities of the Strategic Business Manager will be:

 

  • Develop and maintain budgets and financial statements for Ithaka S+R and its program areas
  • Prepare project budgets and track expenditures
  • Serve as primary liaison to the general counsel’s office for project agreements and other purposes, and lead contract negotiations with clients as needed
  • Serve as primary liaison to the budget and finance offices
  • Prepare bids and grant proposals, working closely with other team members
  • Manage monthly invoicing and track accounts payable
  • Contribute to long-term planning processes
  • Support the creation of board reports and other periodic tracking documents and tools
  • Track quarterly deliverables and progress towards annual goals
  • Coordinate/support tools for outreach and sales
  • Continue to develop Ithaka S+R by soliciting new business through RFP’s and other means
  • Develop high-impact audience-specific reporting and communications mechanisms for individual projects and for the program area overall
  • Ensure excellent communications with clients, advisory boards, and other project stakeholders
  • Maintain awareness of major community issues that may impact on our projects
Challenges You’ll Overcome 

The major challenge will be to manage a large number of projects, large and small, at the same time.  In addition, a variety of people will be involved in each of these projects, requiring strong organizational communication skills.

Skills, Experience, and Characteristics 
  • 3-5 years minimum experience in management consulting, internal strategy, assessment, or comparable roles.
  • Bachelor’s degree with an excellent academic record; MA, MPA or MBA preferred. 
  • Demonstrated project coordinator experience, with evidence of excellent outcomes.
  • Demonstrated supervisory/leadership experience.
  • Ability to prioritize and manage multiple assignments concurrently, perform well under pressure, and meet deadlines, with acute attention to detail and accuracy.
  • Excellent quantitative and qualitative analytical skills as well as the ability to translate data into accessible well-written reports and engaging presentations.
  • Superior writing, proofreading, and interpersonal skills, including excellent telephone, e-mail, and conversation manner.
  • Ability to work in our open, collaborative, team-oriented culture.
  • Intellectual curiosity, especially with an interest in higher education, libraries, technology, scholarly publishing, and related fields.
  • Experience developing client projects or funding applications (preferred). 
Work for us 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

Outreach and Participation Services
New York, NY

We are looking for a Junior Outreach Analyst to join a robust and experienced team with a proven track record in supporting the demands of librarians and teachers in the our global academic and research communities. The primary focus of this role will be to support the Outreach and Participation Services department by fulfilling requests for reports for both internal and external consumption, as directed by the Analytics Manager. Read More

 
Your Role

The Junior Outreach Analyst will report to the Outreach Analytics Manager.  The Junior Outreach Analyst’s primary responsibilities will include, but will not be limited to the following:

 

  • Write SQL queries to answer questions about usage of JSTOR and Artstor content
  • Write SQL queries to analyze participation data primarily stored in the CRM
  • Prepare presentations for Outreach team to present to customers including usage and participation data
  • Provide support to the Outreach Analytics team for special projects
Required Qualifications and Skills: 
  • Bachelor degree required; a major in mathematics, economics, or computer science preferred
  • Advanced MS Excel skills (including macros, pivot tables, VLOOKUPS, nested SUMIFS)
  • Ability to quickly become proficient in SQL (experience with SQL a plus)
  • Excellent analytical skills with ability to extract insights from large quantities of data
  • Knowledge of visual techniques for data analysis and presentation
  • Strong attention to detail
  • Works well as a team member; a willingness to actively participate in team projects and share ideas
  • Experience with a Business Intelligence tool like Tableau a plus
Work for us 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity employer. 

 

Outreach and Participation Services
New York, NY

We are looking for an energetic and outgoing individual who is not afraid of new challenges and is eager to interact directly with school librarians to uncover the research and content needs they have and educate them about the value of JSTOR and Artstor as possible solutions. You will work closely with the Associate Vice President, Outreach, as well as other individuals in associated departments, such as Legal, Finance, and Marketing, who are instrumental to our success in supporting participation across the globe. You will join a robust and experienced team with a proven track record in supporting the demands of librarians and teachers in this community. Read More

 
Your Role

In coordination with the regional teams, the Outreach Associate will help manage institutional participation interest within the region for all products and services and  all communities (e.g. higher education, secondary schools, government and non-profits, corporate and for-profit, public libraries).  Our organization and this role will provide you with an opportunity few other companies can offer including:

 

  • The ability to work directly with academic libraries and help them in solving their issues to support the growing demand for new content.
  • Work with a dedicated team of individuals, including many librarians who are dedicated to supporting the needs of all participants.
  • Enjoy an environment that supports internal growth and opportunities for professional development.
  • Be a part of a not-for-profit organization that is growing in the market and creating new products to support the ongoing research needs of academic libraries.

 

Our organization and this role will provide you with an opportunity few other companies can offer including:

 

  • The ability to work directly with school libraries and help them in solving their issues to support the growing demand for new content.
  • Work with a committed team of individuals, some being librarians,who are dedicated to supporting the needs of all participants.
  • Enjoy an environment that supports internal growth and opportunities for professional development.
  • Be a part of a not-for-profit organization that is growing in the market and creating new products to support the ongoing teaching and research needs of secondary school libraries.
Duties and Responsibilities:
  • Tracking contact information and "pipeline" status in Sugar CRM database (customer relationship management tool);
  • Managing the processing of all license agreements, amendments and riders;
  • Assisting with proposal development and reporting, including consortia/systems/groups in the region;
  • Working with the Licensing and Fulfillment teams to establish access;
  • Liaise with Finance team for invoice processing, collections, and ‘shut-off’ notices;
  • Setting up trial access for interested institutions;
  • Facilitating various communications (mail and email) to participants and potential participants, including new collection (product) announcements, specific and targeted campaigns, conference and other meeting announcements;
  • Generating quotes, holdings, and processing book orders;
  • Facilitating special projects as needed.
Challenges You’ll Overcome

The Outreach Associate will be supporting the Institutional Participation Coordinators (IPCs) in supporting Outreach efforts such as reviewing ongoing participation and usage data and supporting various projects designed to improve participation.  We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position.  Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.

Skills, Experience, and Characteristics
  • Bachelor’s Degree preferred.
  • Strong email, verbal and written communication skills.
  • Strong attention to detail and accuracy.
  • Ability to work well as a team member; a willingness to actively participate in team projects and share ideas.
  • Fluent in MS Office (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time management skills.
  • Ability to perform with minimal supervision and to prioritize diverse work assignments.
  • Ability to perform well under pressure.
  • Strong commitment and interest in ITHAKA’s mission and outreach efforts.
Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity employer.

 

User Services
Ann Arbor, MI and New York, NY

Want to help others navigate a digital library of scholarly content that Library Journal named “Best Overall Database”? Our team is committed to helping end users get the most out of JSTOR (www.jstor.org) and Artstor (www.artstor.org), and we're looking for people with the right mix of compassion, communication skills and technical knowledge to join our ranks. We connect with students, librarians, and researchers worldwide to offer multi-channel support via phone, email, chat and social media. As part of a small team, you'll likely get your hands dirty with a little bit of everything. Read More

 
Your Role

Sure, you'll be handling a lot of emails and phone calls in this role—that will always be there—but support is so much more than grinding through an inbox. This is a real problem-solving job. You’ll have influence in determining how best to contribute your talents and skills in User Services. There’s room for innovation when it comes to better serving our users.  We care deeply about your professional development and long-term goals. We may fly you to a conference to connect with other support and library professionals or provide opportunities for training to grow your skills.

 

Specific Objectives and Responsibilities

The primary responsibilities of the Website Support Specialist are:

  • Provide direct assistance to members of participating institutions, to individual subscribers, non-affiliated individuals, and internal staff.
  • Troubleshoot a wide range of queries and share information on various ITHAKA products and services via phone, email, chat and Twitter.
  • Use SugarCRM to track and respond to support queries from librarians, faculty, students and independent researchers.
  • Collect detailed feedback to help our product teams identify needs and prioritize feature releases.
  • Write and edit response templates, documentation for our internal Knowledge Base, and online help documentation to empower users to serve themselves.
  • Regularly meet service standards for quality and responsiveness to a portion of the 50,000+ end user queries we answer every year.
  • Stay up-to-date on the features and functionalities of a broad range of ITHAKA products and platforms.
  • Frequently work with Support Services staff to enhance workflows and advocate for end users.

      

Challenges You’ll Overcome

We need an enthusiastic teammate who thrives in a rapidly changing environment. You will use your strong social and analytical skills to understand and untangle reported issues. The other side of support is working with the product development teams. Product managers and developers need to know what users are saying, and it will be your job to share that with them as effectively as possible. You'll use careful judgment to decide when a bug can stay under the radar versus when you should sound the alarm.

 
Skills, Experience, and Characteristics
  • Our motto is: “If you have a question, we’ll get you an answer.”  There may be times when you don’t know the answer, and that is okay. This is where deep organizational knowledge will benefit you in knowing where to find the information needed to assist the user.  You are comfortable working independently and will occasionally be responsible for taking a project and running with it.  Other times you’ll work collaboratively with members of your team or colleagues in other units in the organization.
  • Your ability to listen to users, identify common themes, and communicate clearly will be incredibly valuable.  You’re self-driven with a sense of urgency and draw satisfaction from going above and beyond to provide solutions.  You regularly make people feel like they were the best part of your day.  We represent ITHAKA on the front lines, so it’s paramount you demonstrate professionalism while providing standout service.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

Marketing
New York, NY or Ann Arbor, MI

We are seeking a creative professional to lead the visual design and user experience for Artstor’s Digital Library and Shared Shelf products. You will also play a lead role within the Design/UX team and across the ITHAKA organization championing the value of design and putting in place frameworks for the design team to help us set the bar for quality design in the education community. Read More

 
Your Role

Your days might include the following:

  • Formalizing a creative framework for product design
  • Developing an interface that reinforces the Artstor brand perspective
  • Working alongside an engineer or technology architect to test and refine a new product feature
  • Building a multi-channel design strategy playing out across direct email marketing, events, advertising and public-facing websites
  • Working with a business-line managing director and marketing lead to introduce clarity and emotional connectedness to key products.

 

You must be a creative leader, able to explain how brand perception affects experience and embrace the emotional and visceral aspect of design. And in this role, you must lead by example. Design lives and dies through execution, and your close partnership with the development teams, in particular, will advance the culture of design at ITHAKA.

 

Reporting to the Director of User Experience and Design, you will operate in a matrixed environment. For example, you will work alongside designers and user experience specialists with direct accountability for supporting Artstor, while having engagement with various ITHAKA product teams.

 

Specific Objectives and Responsibilities
  • Revise and guide a living brand experience for Artstor and its products, the Artstor Digital Library and its digital asset management system, Shared Shelf.
  • Set the creative direction for a sustainable brand infrastructure that can support marketing, communications, and other outreach teams.
  • Deliver a product design that can support evolution in the visual, tonal, and interactive aspects of Artstor’s new and existing products.
  • Successfully integrate user experience and design into an iterative product development process that reveals user needs through experimentation and analysis.
  • Facilitate and build a culture of design within ITHAKA through internal strategic initiatives, mentoring of designers and user experience professionals, and finding new forms of overlap between visual design, content development, technology, and experience.
  • Lead, facilitate, and ensure the successful and timely completion of major projects requiring content creation, design, and execution for Artstor’s print and digital properties that support the goals and KPIs of our organization and product lines.
  • Manage and ensure that projects are completed on time and within budget.
 
Skills, Experience, and Characteristics
  • Superb creative, organizational and interpersonal skills.
  • Demonstrated success overseeing the design of engaging, useful, coherent products that thrill users and customers.
  • Proven design and user experience contributor, conversant in sketching prototypes and crafting workflows.
  • Able to mentor others in design, UI and interaction best practices.
  • Ability to motivate and co-create with a design team distributed over multiple locations.
  • Expertise in Adobe Creative Suite and understanding of the web and print production process.
  • Strong project management skills; demonstrated ability to work independently.
  • Capable of working proactively with multiple departments to achieve results.
  • Minimum 5-7 years of experience in design related positions, with experience in the not-for-profit, higher education sector a major plus.
  • Bachelor’s degree required, with a concentration in a design-related or product development field preferred.
  • Working knowledge of the art, history, and library communities is desirable.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes: 

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA

 

 

ITHAKA is an equal opportunity employer.   

 

 

Work Life and Culture
New York, NY

Join our Work Life and Culture team and enjoy the benefits associated with being part of an engaging and problem-solving group of professionals that share your commitment to quality service, continuous improvement and success. As Manager, Human Resources you will be part of an organization comprised of smart, tech savvy, customer oriented staff who work hard and strive toward flawless execution. Our mission to make education more effective and less expensive is the centerpiece of all that we do and it connects us across our various product and business lines. This is the environment in which you will facilitate key human resources and talent management practices. Read More

 
Your Role

In addition to being a subject matter expert, you will anticipate new needs that will enrich and improve the work we do every day to fulfill our mission. In a typical day, you’ll put your top notch skills to the test as you help staff succeed in their roles.  You will be an advocate and advisor for employee matters, drawing on your experience and industry best practices in ways that fit our organizational culture. You will appreciate the opportunities to celebrate successes large and small.

 

Our organization and this role are unique and will provide you with an opportunity few other places can offer including: 

  • A highly committed group of colleagues who are spirited and innovative;
  • A team of colleagues who show up every day thinking about and working on ways to help their colleagues do great work;
  • A mission to make a tangible difference to education around the world;
  • A generous suite of benefits that are reflective of the value we place on our people.

 

Your colleagues are located in in Princeton, New York and Ann Arbor but the geography rarely interrupts our ability to be collaborative.

Specific Objectives and Responsibilities

Everyone loves a great success story.  Success in this role will be the direct result of your healthy team-oriented relationships, contribution to a set of strategies that support the organization’s framework for executing on goals and objectives, and your ability to operate in accordance with the dynamics of our organizational culture.  On a day-to-day basis you will: 

  • Implement practices that will help us attract, retain and develop high quality candidates in our New York locations.  Use your top social media skills and your networking abilities to help develop a pipeline for local talent.
  • Working with our Talent Director, play a lead role in our New York onboarding efforts and help refresh our paradigm for orienting new employees.
  • Work successfully as a member of the Work Life and Culture team and contribute positively to team goals and objectives. Demonstrate flexibility and jump in when work demands shift and change. Be generous and share your skills and abilities within the team.
  • Engage proactively with staff with an eye toward eliminating obstacles to employee engagement and success.  Maintain an open door policy and exercise good judgment and transparency when surfacing day-to-day concerns that interupt an employee’s positive work experience.
  • Stay connected and anticipate employee relations issues that may disrupt the organizational culture.  Use your professional instincts to know when and how to escalate issues while minimizing fallout.
  • Demonstrate a detailed understanding of each business unit to support talent needs.
  • Contribute to plans for skill development and knowledge that will support our talent acquisition retention and development goals.
Challenges You’ll Overcome

We have recently established a strategic alliance with our colleagues at Artstor and are in the process of integrating technologies, tools, and cultures.  The successful candidate has to be able to navigate through a period of change while staying focused on the high level goal of successfully integrating different organizational ethos. 

Skills, Experience, and Characteristics
  • A solid 5 years experience in a human resources generalist role.
  • A current understanding of talent management and a willingness to integrate these principles into your day to day practices.
  • A proven track-record for building strong consultative relationships with managers to positively influence decision making.
  • Ability to work independently and to research solutions on a broad array of HR disciplines and make sound, thoughtful recommendations on actions and policies.
  • Technical proficiency including advanced knowledge of HRIS systems.
  • A Bachelor's degree in HR, Business, or related field from an accredited college or university, SHRM certification is a plus.
  • Collegial and approachable style that enables you to interact comfortably in all areas of the organization.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.