CAREER OPPORTUNITIES

Job Openings

ITHAKA employs a diverse, talented group of people working to advance knowledge and education around the world.  Our four innovative services - Artstor, Ithaka S+R, JSTOR, and Portico - are relied upon by the global higher education and cultural communities.

 

We encourage qualified candidates that are passionate about our work and mission to apply.  

User Services Support
Ann Arbor, MI

As a Product & Application Support Specialist, you will serve as a conduit between our external consumers (end-users, librarians, publishers, societies, and partners) and the Product Teams at ITHAKA. You will also serve as a technical liaison between the Website Support department and Product Teams, facilitating technical conversations to make connections with consumer impacts. You will serve as Tier 2 support personnel on behalf of all ITHAKA products and services, conducting investigations on behalf of front-line support staff and developers.

Read More

 
Specific Objectives and Responsibilities

You will be in a growth position, seeking to develop tools and process to streamline routine tasks cultivating the ability to triage, and even solve, some existing issues in the code itself.

 

Challenges You’ll Overcome

ITHAKA is a fast-paced environment with increasing complexity and interdependence in our platform, services, and organization. The Platform & Application Support Specialist will be on the frontlines of our organization, navigating multiple products and services while differentiating between macro and micro, within a cause-effect-impact matrix. We will be relying on your expertise to help investigate, organize and prioritize the most important issues for our Product Teams to focus on.

 

Skills, Experience, and Characteristics 
  • Love of problem-solving
  • Knowledge of web authentication and authorization protocols
  • Ability to communicate effectively with technical and non-technical staff
  • Agility in learning new skills and eagerness to take on new challenges
  • Balance of strategic thinking & operational efficiency

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

JSTOR Labs
Ann Arbor, MI

The Software Engineer will be a member of the JSTOR Labs team (https://labs.jstor.org). The Labs team tests out new ideas by partnering with publishers, libraries, and scholars to create experimental tools for research and teaching. These prototypes are released and refined as beta tools. When they show promise, the Software Engineer will play a key role in evolving them into hardened, scalable full-fledged applications and services for public use.

Read More

 
The Role

Our organization and this role are unique and will provide you with an opportunity few other places can offer including:

 

  • Working on a tight-knit team rapidly developing innovative tools and services for the academic community.
  • Access to the JSTOR corpus of rich content and “big data” in the development of tools and applications.
  • Ability to leverage and improve the bleeding-edge technology stack used by the JSTOR platform.
  • Ability to have a large impact, due to the high traffic and visibility JSTOR has, combined with playing a pivotal role in bringing the JSTOR Labs’ team’s innovation to that platform.

 

The Software Engineer will be part of a small (5 member) distributed team. The team is highly collaborative but also works closely with the larger ITHAKA/JSTOR organization, and with external teams and organizations. As a member of the Labs team and ITHAKA organization the Software Engineer will have access to a diverse, knowledgeable and helpful group of colleagues.

 

Specific Objectives and Responsibilities

It is expected that the applications developed will take advantage of APIs and infrastructure provided by the core JSTOR platform. During an incubation period Labs applications will be maintained and administered by the Software Engineer and the rest of the Labs team. This work may include the development and maintenance of back-end services (including API development), data analysis (such as LDA topic modeling), content enrichment, and search index generation.

 

As a member of the Labs team, the Software Engineer will be involved all phases of product discovery and delivery. During discovery the Software Engineer will have an active role in the identification and validation of ideas. In this capacity, occasional (4-6 times per year) travel may be required, most often to our New York City office. For those ideas proven to have merit, the Software Engineer, under the direction of the Labs tech lead, will productize the components needed to bring the product or service to millions of JSTOR users.

 

Challenges You’ll Overcome

This role requires the ability to work on a team that is continually pushing into unfamiliar territory and interested in rapid learning. The goal is to quickly understand a problem space and identify and validate possible solutions as rapidly as possible. It requires confidence in one’s own ability, the team, and the process. The position requires a high degree of flexibility, self-motivation, and teamwork. The Software Engineer will need to be able to translate the Labs prototypes into highly scalable services and apps that operate with the continuous integration, micro-services architecture of the JSTOR platform.

 

Skills, Experience, and Characteristics

This role is best performed by a person with a high level of natural curiosity, that is eager to learn, and with an inclination to action. The role will often involve moving forward on concepts that are only loosely defined. An individual that is self-motivated and able to work with relatively high-level direction will do best in this role. 

 

Below is a list of skills and technology experience that would be desirable, but the more important characteristic is an eagerness and demonstrated ability to quickly learn new skills.

 

Programming languages and operating systems
- Python
- JavaScript
- Java
- Unix/Linux/MacOSX
 
Tools
- Git
 
Web app development
- Django
- Django REST Framework (for API development)
 
Backend
- SOLR/Lucene or ElasticSearch
 
JavaScript frameworks and patterns
- Angular2
- Functional/reactive programming concepts using NGRX or Redux
 
Mobile app development
- NativeScript (with Angular2)
 
Other
- Topic modeling (ideally using Mallet)
- Hadoop Map/Reduce (ideally using AWS EMR)
- Content markup including:  XML, ePUB, PDF

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place. Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer. 

 

User Experience and Design
Ann Arbor, MI

As a Visual Designer you understand user-centered design approaches for achieving leading web-based products and solutions. When you join our talented design team, you will be given the opportunity to work in an Agile team creating solutions for various ITHAKA digital product and marketing needs. You will primarily work with the JSTOR Labs team overseeing visual design of products and features from inception to execution as well as contributing to the development of community and promotion strategies. You’ll collaborate closely with user experience and technology team members. Read More

 
Your Role

Whether working on Labs or other ITHAKA products, you will be responsible for developing original creative concepts, prototypes or marketing material that align with organizational brand and mission. In this role you will not only think conceptually, but be comfortable with rapid development cycles and able to iterate designs as feedback is received.

 

You will work with team members located in Ann Arbor and New York City. This role is based in Ann Arbor but requires spending up to 20% of your time traveling to our New York City offices.

 

What We Do

You’ll join the ITHAKA UX and Design team who, with colleagues in Marketing, Communications and other units, is responsible for creating meaningful experiences for users of ITHAKA sites, services and products.  We produce innovative campaigns and social media, communications across channels, and help to create, launch, and expand new products and offerings. JSTOR Labs is one of ITHAKA’s product teams that strives to help JSTOR users and to add new ones by developing and testing prototypes, concepts, and presentation of new products and features. Across these teams, you’ll find people who are passionate about design, research, UX and technology, and who believe that collaboration, communication, and a healthy dose of fun are the tenets of success.

 

What You’ll Do

As a Visual Designer you will use color, typography, and interaction design to solve design challenges for ITHAKA, with a dedicated focus on JSTOR Labs. You will collaborate with Marketing, User Experience, Product Management, and Software Development to deliver brand and design styles, approaches, and concepts that are innovative and approachable. You will consult metrics, testing, and user research to inform your interactive designs. You will report to the Director of UX/Design, and work on projects with the JSTOR Labs Director in New York City, as well as other ITHAKA stakeholders.

 

Your Qualifications and Skills
  • You have a BA/BFA/MFA in arts or design.
  • You have 5 to 7 years of web, mobile and marketing experience, including print design.
  • You are fluent in the latest Adobe Creative Suite, Sketch and other design and UI software and tools.
  • You have excellent presentation and communication skills, and feel confident communicating designs to others.
  • You have an understanding of front end code (HTML/CSS), web standards.
  • Your portfolio demonstrates an impeccable sensibility for color and composition, commensurate with an expert-level web design specialist.
  • You can clearly articulate design decisions and gracefully handle feedback and conciliation.
  • You manage the balance of form and function in your designs.
  • You have experience and portfolio examples of print, responsive web and mobile design.
  • You understand and can create data visualization and infographic presentations.
  • You collaborate well with teams, but possess the initiative and professionalism to work independently.
  • You exhibit a user-centric design approach and think of data and testing as allies in creating the best possible user experience.
  • You are eager to conduct or observe user testing and are able to analyze results to improve the product.
  • You are very familiar with common interface patterns and interactivity principles.
  • You have experience with Agile development processes, design sprints and iterative creation.
  • You work iteratively and thoughtfully in pursuit of the most user-friendly design solution.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity/affirmative action employer.

 

Ithaka S+R
New York, NY

As the Director of Foundation Relations, you will have primary responsibility for developing and managing our relationships with foundations. In addition to setting ITHAKA’s foundation strategy, you will work in close partnership with leaders of our various services to conceive of and execute on proposals for projects that make access to knowledge and education more widely available and affordable. There will be a particular emphasis on working with Ithaka S+R (www.sr.ithaka.org/), which generates a substantial portion of its annual revenue through grants. Once the projects are funded, you will also manage the ongoing relationship with the foundations to ensure that ITHAKA meets all targets and reporting objectives. Read More

 

The Role

As a not-for-profit organization, ITHAKA has an opportunity to generate financial support from foundations for projects and initiatives that support our mission. Our mission is in an area where a number of large foundations have vibrant programs and with more focused strategic effort we believe we can increase support and therefore our impact. The Director of Foundation Relations will lead our efforts to realize that potential.

 
ITHAKA will provide you with an opportunity in this role that few other organizations can offer including:

 

  • An established track record for quality and effectiveness, both in general and on projects supported by foundations.
  • Well established and strong relationships with a number of the nation’s largest foundations.
  • A dynamic organization with a diverse set of activities, ranging from developing new and innovative ways to deliver text and image based digital content (JSTOR and Artstor), to preservation of new media (Portico), to important research on ways to broaden access to higher education (Ithaka S+R), that will enable you to pursue creative and exciting new projects.
  • A commitment to a collaborative and collegial atmosphere where innovation and empowerment are valued.
  • Smart and dedicated mission-driven colleagues and a board of trustees who will be eager to work with you to build and extend strong foundation relationships.

 

This is a new position that will work out of the New York office and will work closely with ITHAKA’s senior leadership team. The Director will report to the Managing Director for Ithaka S+R.

 

Specific Objectives and Responsibilities

 

Success in this role will be determined by how well you: meet grant revenue goals jointly agreed to in advance by you and key stakeholders; diversify the organization’s revenue generated from foundation support, and; track and report on grants awarded. Your responsibility will be greatest for Ithaka S+R, which generates approximately half of its annual revenue through grants.

 

Primary Responsibilities:

 

  • Develop a portfolio of viable foundations based upon your understanding of our strategic priorities and opportunities
  • Manage key relationships and partnerships with education leaders, foundation officers and internal stakeholders
  • Manage the overall calendar for submitting grant proposals, setting cultivation activities and managing deliverables
  • Write grant reports and successfully document our progress against deliverables working in close collaboration with business and finance managers and the grant principal investigators
 
Challenges You’ll Overcome

You will balance the needs of a variety of stakeholders and work collaboratively to identify the projects and grant opportunities that represent the best value for ITHAKA.

 

You will be engaged in a full range of activities interacting with foundations from managing relationships with program officers to writing grant reports.

 

You will develop a deep understanding of four different services (Artstor, Ithaka S+R, JSTOR and Portico) and their various product lines and work creatively with their leadership to craft compelling grant proposals.

 

 Skills, Experience, and Characteristics

 

  • At least 5 years’ experience in a development role preferably at an educational institution or relevant environment.
  • Demonstrated experience building and maintaining a network of foundations.
  • Ability to work effectively with multiple executives internally and externally and the ability to develop new relationships.
  • Ability and willingness to travel and flexibility to respond to that occasional unforeseen opportunity.
  • Exceptional persuasive writing ability and exceptional negotiation skills.

 

Work for us

 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

User Experience Design
Ann Arbor, MI

ITHAKA is seeking a creative user experience professional to fill the role of Lead UX/UI Designer to produce the interface design and user experience (UI/UX) for Artstor’s Digital Library (http://www.artstor.org/content/artstor-digital-library-features-benefits) and Shared Shelf (http://www.artstor.org/sharedshelf) products. You will also play a lead role within the Design/UX team and across the ITHAKA organization championing the value of user experience and integrating standards for the Design/UX team to help us set the bar for quality design in the art and education communities. Read More

 
Your Role

Your days might include the following:

 

  • Formalizing a flexible framework for product design on web and mobile
  • Developing an interface that reinforces the Artstor brand perspective
  • Communicating effectively with onsite and remote engineers and team members to test and refine new product features.
  • Work within a multi-channel brand strategy playing out across direct email marketing, events, advertising, and public-facing websites understanding how all products relate.
  • Working with a business-line managing director and marketing lead to introduce clarity and emotional connectedness to key products.

 

You must be an innovative leader, able to explain how user experience affects brand perception and engagement. Your close partnership with the design and development teams, in particular, will advance the culture of quality and excellence at ITHAKA. This is a hands-on role and you must lead by example.

 

In short, you will be responsible for conceiving and conducting user research and translating findings into user flows, wireframes, and prototypes. You will also design the overall functionality of the product and iterate upon it to ensure a great user experience.

 
Reporting to the Director of User Experience and Design, you will operate in a matrixed environment. For example, you will work alongside designers and user experience specialists with direct accountability for supporting Artstor, while having engagement with various ITHAKA product teams.

 

Specific Objectives and Responsibilities

The primary responsibilities of the Lead UX/UI Designer are:

 

  • Deliver a product and UI design that can support evolution in the visual, tonal, and interactive aspects of Artstor’s new and existing products. Successfully integrate user experience and design into an iterative product development process that reveals user needs through research, experimentation, and analysis.
  • Assist designers in creation and implementation of a living style guide and interactive pattern library for Artstor and its products, the Artstor Digital Library and its digital asset management system, Shared Shelf.
  • Experience in research and evaluation techniques with an understanding of user behaviors, needs and motivations through observation techniques, task analysis, and other feedback methodologies. Able to research, design, test, analyze, iterate.
  • The ability to deliver assets that communicate requirements of the product, from sketches and wireframes to prototypes and well-documented specifications.
  • Partner with Product Managers to drive consensus on UI designs with stakeholders and developers; ensuring UX guidelines are understood and implemented.
  • Lead, facilitate the successful and timely completion of major projects requiring UX and design thinking that further Artstor’s digital products in support of the goals and KPIs of our organization.
  • A strong champion of best design practices and usability patterns across platforms and form factors, i.e., desktop, responsive web and mobile.

 

Skills, Experience, and Characteristics
  • Management skills preferred.
  • Superb creative, organizational and interpersonal skills.
  • Demonstrated success overseeing the interface design of engaging, useful, coherent products that thrill users and customers.
  • Proven design and user experience leader, conversant in sketching, prototypes and crafting workflows. Able to instruct others in UX, UI and interaction best practices.
  • Ability to motivate and co-create with a design team distributed over multiple locations.
  • Experience in designing for large scale, enterprise or complex systems and tools.
  • Expertise in Adobe Creative Suite, Sketch and other industry tools for creating responsive web and mobile products.
  • Strong project and time management skills with a demonstrated ability to work independently.
  • Proven leadership and management/mentorship skills preferred.
  • Capable of working proactively with multiple departments to achieve results.
  • Minimum 5-8 years of experience in UX related positions, with experience in the not-for-profit, higher education, art, history, or library communities sector a major plus.
  • Bachelor’s degree required, with a concentration in a design-related, HCI or product development field preferred.

 

Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

 

Ithaka S+R
New York, NY

As an Analyst, you will work collaboratively on both research projects and consulting engagements in the Educational Transformation Program. You will contribute to multiple concurrent projects with ambitious deadlines, in some cases serving as project lead responsible for high-quality, on-time completion. You will be an integral member of the Educational Transformation Program, helping to shape the research agenda and taking day-to-day responsibility for our most important projects. You will report to the Director of the Educational Transformation Program. Read More

 
The Role

 

As an Analyst, you will work collaboratively on both research projects and consulting engagements in the Educational Transformation Program. You will contribute to multiple concurrent projects with ambitious deadlines, in some cases serving as project lead responsible for high-quality, on-time completion. Working from our New York office, you will be an integral member of the Educational Transformation Program, helping to shape the research agenda and taking day-to-day responsibility for our most important projects. You will report to the Director of the Educational Transformation Program.

 

Our organization and this role will connect you with our wide network of higher education leaders and top researchers, will allow access to limited availability institutional sources of data, and give you the opportunity to play a significant role in analytical projects that are both cutting edge and highly influential.

 
Specific Objectives and Responsibilities

 

Project Management 

 

  • Coordinate and track activities of numerous stakeholders across multiple institutions and propose ideas and strategies for improving internal and external processes. 
  • Design tools and resources to effectively distill and act on information gathered through regular communication with multiple stakeholders. 
  • Develop and maintain project plans and keep individuals, teams, and collaborators at all levels on track to meet deadlines.

 

Research and Analysis

 

  • Help to design and conduct qualitative research, including developing research plans, designing interview protocols, and synthesizing findings.
  • Provide logistical support for research efforts, such as collecting and maintaining data, arranging interviews, managing relationships with institutions, and utilizing survey management and data analysis tools.
  • Conduct desk research exercises, utilizing secondary research sources such as market research data to address key research questions and inform our understanding of the community.

 

Reporting and Communications

 

  • Write emails, memos, and briefs to clearly communicate concepts and processes to internal and external stakeholders.
  • Design compelling mechanisms for tracking and presenting quantitative analysis.
  • Communicate findings and recommendations via written and oral presentations to staff and clients and at conferences and webinars.
  • Represent Ithaka S+R at convenings, networking events, and client engagements.

 

Other

 

  • Develop strong relationships with internal and external partners.
  • Organize and participate in brainstorming sessions to generate ideas and discuss project strategy.
  • Work with program managers to develop proposals for potential clients and detailed plans for project work.
  • Maintain awareness of major community issues that may impact on our projects.
  • Some travel required for research, reporting, and representation purposes - approximately 10-15%.

 

Challenges You’ll Overcome 

 

The major challenge you will face is managing complex projects that often require input from and engagement with numerous stakeholders who work at varying levels across multiple organizations. To do this well, you will need strong project management and communication skills. In addition, the Analyst must be comfortable in a rapidly changing environment, balancing multiple active projects. You will be expected to learn quickly about complicated subjects with which you may not have previous experience and to clearly communicate your learnings with others.

 

Skills, Experience, and Characteristics

 

  • Bachelor's degree (required); Master’s degree (preferred) in a field that requires strong writing and analytic skills, with an excellent academic record.  
  • Experience managing complex projects, setting agendas and leading meetings, and communicating with stakeholders both inside and outside the organization.Superior research, writing, proofreading, and interpersonal skills.
  • Significant experience using Microsoft Word, Excel, and PowerPoint.
  • Demonstrated ability to translate complex concepts into compelling, accessible, and well-written reports and engaging presentations.
  • Demonstrated leadership ability. 
  • Ability to prioritize and manage multiple assignments concurrently, perform well under pressure, and meet deadlines, while ensuring acute attention to detail and accuracy.
  • Intellectual curiosity, especially with an interest in education policy.
  • Ability to work in our open, collaborative, team-oriented culture.
  • Experience with appropriate statistical software (e.g., SAS, STATA, SPSS, R) preferred, but not required.

 

Work for us

 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee.
  • Employer paid dental, vision, life insurance, and employee assistance programs.
  • Employer contributed retirement and much, much more.

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity employer.

 

To be considered for this position, interested candidates can submit their resume and a detailed cover letter by selecting the Apply Now button below.

 

Ithaka S+R
New York, NY

Join our Ithaka S+R Libraries and Scholarly Communications team! As Analyst, you will work on numerous consulting projects and be responsible for conducting research, contributing analysis, and preparing outputs that include reports, presentations, and blog posts. You will have the opportunity to meet and work with a variety of internal colleagues and external community members, managing their inputs and helping to keep projects on time and under budget. You will report directly to the director of our Library and Scholarly Communications program. Read More

 
Your Role

 

You will serve as a team member on multiple concurrent research and consulting projects where you will have responsibility for conducting research, contributing analysis, and preparing outputs. You will work with a variety of internal colleagues and external community members, managing their inputs and helping to keep projects on time and under budget. You will report to the director of our Library and Scholarly Communications program. 

 

Our growing team offers unique opportunities for your research skills and project management talent to play a vital role in improving educational outcomes, supporting higher education transformation more generally, and examining the impact of emerging technologies on the worlds of scholarship, publishing, and libraries. If you are as fascinated as we are by the rapid changes facing institutions of higher learning, have a passion for problem-solving, and possess top-notch operating and project management skills, we invite you to apply.

 

Specific Objectives and Responsibilities

 

The primary responsibilities of the Analyst:

 

Research and analysis

 

  • Help to design and conduct quantitative research, including analyses based on attitudinal surveys, usage data, and other sources.
  • Help to design and conduct qualitative research, including interviews and focus groups.
  • Develop research tools such as interview guides and survey questionnaires.
  • Provide logistical support for research efforts such as building contact lists and arranging interviews.
  • Conduct desk research utilizing secondary sources, such as market research data.

 

Reporting and communications

 

  • Design compelling mechanisms for tracking and presenting quantitative analysis.
  • Communicate findings and recommendations via written and oral presentations to staff, clients, and at conferences and webinars.
  • Represent Ithaka S+R at conferences, networking events, and client engagements.

 

Other

 

  • Provide other assistance with a range of consulting projects in library, publishing, or higher education communities.
  • Help to develop proposals and work plans for research and consulting projects.
  • Maintain awareness of major community issues that may impact on our projects.
  • Some travel required for research, reporting, and representation purposes – approximately 10-15%.
 
Challenges You’ll Overcome

 

The major challenge will be to manage numerous projects, large and small, at the same time.  In addition, a variety of people will be involved in each of these projects, requiring strong organizational and inter-personal communication skills. 

 

Skills, Experience, and Characteristics

 

We encourage candidates with diverse backgrounds, meeting the following requirements, to apply for this position:

 

  • Bachelor’s degree, with an excellent academic record.  All majors are encouraged to apply.  
  • Experience conducting interviews as part of research, assessment, or journalism.
  • Experience with quantitative analysis and statistical or data visualization software.
  • Superior research, writing, and proofreading skills.
  • Demonstrated ability to translate research data into compelling analysis and accessible well-written reports and engaging presentations.
  • Ability to prioritize and manage multiple assignments concurrently, perform well under pressure, and meet deadlines, while ensuring acute attention to detail and accuracy.
  • Intellectual curiosity, especially with an interest in academic libraries, scholarly publishing, and related fields.
  • Ability to work in our open, collaborative, team-oriented culture.

 

In addition, these characteristics, while not required, will be valued in your candidacy and should be emphasized in your application should you have them: 

 

  • Familiarity with the broad strategic directions and issues facing academic libraries, scholarly publishers, and/or intermediaries.
  • Working familiarity with the technical standards and specifications of scholarly content platforms, digital library services, and other library/publisher/intermediary services and infrastructure.
  • Experience supporting an IRB submission process and/or coordinating other types of institutional approvals for research on faculty members or students.
  • Current human subjects (social/behavioral science) research certification or training (for example, certified through CITI or a college or university IRB).

 

Work for us

 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee.
  • Employer paid dental, vision, life insurance, and employee assistance programs.
  • Employer contributed retirement and much, much more.

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity employer.

 

To be considered for this position, interested candidates can submit their resume and a detailed cover letter by selecting the Apply Now button below.

 

 

Ithaka S+R
New York, NY

As Strategic Business Manager, you will be part of the growing Ithaka S+R team that offers unique opportunities for your research skills and project management experience to play a vital role in improving educational outcomes, supporting higher education transformation more generally, and examining the transformational impact of emerging technologies on the worlds of scholarship, publishing, and libraries. If you are as fascinated as we are by the rapid changes facing institutions of higher learning, have a passion for problem solving, and possess top-notch operating and project management skills, we invite you to apply. Read More

 
Your Role

This position reports to the Managing Director for Ithaka S+R. The primary responsibilities of the Strategic Business Manager will be:

 

  • Develop and maintain budgets and financial statements for Ithaka S+R and its program areas
  • Prepare project budgets and track expenditures
  • Serve as primary liaison to the general counsel’s office for project agreements and other purposes, and lead contract negotiations with clients as needed
  • Serve as primary liaison to the budget and finance offices
  • Prepare bids and grant proposals, working closely with other team members
  • Manage monthly invoicing and track accounts payable
  • Contribute to long-term planning processes
  • Support the creation of board reports and other periodic tracking documents and tools
  • Track quarterly deliverables and progress towards annual goals
  • Coordinate/support tools for outreach and sales
  • Continue to develop Ithaka S+R by soliciting new business through RFP’s and other means
  • Develop high-impact audience-specific reporting and communications mechanisms for individual projects and for the program area overall
  • Ensure excellent communications with clients, advisory boards, and other project stakeholders
  • Maintain awareness of major community issues that may impact on our projects
Challenges You’ll Overcome 

The major challenge will be to manage a large number of projects, large and small, at the same time.  In addition, a variety of people will be involved in each of these projects, requiring strong organizational communication skills.

Skills, Experience, and Characteristics 
  • 3-5 years minimum experience in management consulting, internal strategy, assessment, or comparable roles.
  • Bachelor’s degree with an excellent academic record; MA, MPA or MBA preferred. 
  • Demonstrated project coordinator experience, with evidence of excellent outcomes.
  • Demonstrated supervisory/leadership experience.
  • Ability to prioritize and manage multiple assignments concurrently, perform well under pressure, and meet deadlines, with acute attention to detail and accuracy.
  • Excellent quantitative and qualitative analytical skills as well as the ability to translate data into accessible well-written reports and engaging presentations.
  • Superior writing, proofreading, and interpersonal skills, including excellent telephone, e-mail, and conversation manner.
  • Ability to work in our open, collaborative, team-oriented culture.
  • Intellectual curiosity, especially with an interest in higher education, libraries, technology, scholarly publishing, and related fields.
  • Experience developing client projects or funding applications (preferred). 
Work for us 

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package that includes:

 

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

 

ITHAKA is an equal opportunity/affirmative action employer.

 

Outreach and Participation Services
New York, NY

We are looking for an energetic and outgoing individual who is not afraid of new challenges and is eager to interact directly with school librarians to uncover the research and content needs they have and educate them about the value of JSTOR and Artstor as possible solutions. You will work closely with the Associate Vice President, Outreach, as well as other individuals in associated departments, such as Legal, Finance, and Marketing, who are instrumental to our success in supporting participation across the globe. You will join a robust and experienced team with a proven track record in supporting the demands of librarians and teachers in this community.

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Your Role

In coordination with the regional teams, the Outreach Associate will help manage institutional participation interest within the region for all products and services and  all communities (e.g. higher education, secondary schools, government and non-profits, corporate and for-profit, public libraries).  Our organization and this role will provide you with an opportunity few other companies can offer including:

 
Our organization and this role will provide you with an opportunity few other companies can offer including:

 

  • The ability to work directly with school libraries and help them in solving their issues to support the growing demand for new content.
  • Work with a committed team of individuals, some being librarians, who are dedicated to supporting the needs of all participants.
  • Enjoy an environment that supports internal growth and opportunities for professional development.
  • Be a part of a not-for-profit organization that is growing in the market and creating new products to support the ongoing teaching and research needs of academic libraries.

 

Duties and Responsibilities:
  • Tracking contact information and "pipeline" status in Sugar CRM database (customer relationship management tool);
  • Managing the processing of all license agreements, amendments and riders;
  • Assisting with proposal development and reporting, including consortia/systems/groups in the region;
  • Working with the Licensing and Fulfillment teams to establish access;
  • Liaise with Finance team for invoice processing, collections, and ‘shut-off’ notices;
  • Setting up trial access for interested institutions;
  • Facilitating various communications (mail and email) to participants and potential participants, including new collection (product) announcements, specific and targeted campaigns, conference and other meeting announcements;
  • Generating quotes, holdings, and processing book orders;
  • Facilitating special projects as needed.
Challenges You’ll Overcome

The Outreach Associate will be supporting the Institutional Participation Coordinators (IPCs) in supporting Outreach efforts such as reviewing ongoing participation and usage data and supporting various projects designed to improve participation.  We have recently incorporated Miller Heiman Strategic Selling across our group, so quickly getting up to speed on this will help ensure your success in the position.  Lastly, having a desire to work with and support libraries and scholarly research is essential in determining how successful you will be in this position.

Skills, Experience, and Characteristics
  • Bachelor’s Degree preferred.
  • Strong email, verbal and written communication skills.
  • Strong attention to detail and accuracy.
  • Ability to work well as a team member; a willingness to actively participate in team projects and share ideas.
  • Fluent in MS Office (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time management skills.
  • Ability to perform with minimal supervision and to prioritize diverse work assignments.
  • Ability to perform well under pressure.
  • Strong commitment and interest in ITHAKA’s mission and outreach efforts.
Work for us

Come join our team of talented and dedicated people with great ideas who want to make the world a smarter place.  Individuals will be rewarded with excellent career development and a fantastic benefits package which includes:

  • Choice of two medical plans, one at no cost to the employee
  • Employer paid dental, vision, life insurance, and employee assistance programs
  • Employer contributed retirement and much, much more

 

Learn more about working at ITHAKA.

 

ITHAKA is an equal opportunity employer.